Effective date: September 17, 2026
Brown Insurance and Financial Services, Inc. (“Brown Insurance,” “we,” “us”), 7800 113th Street, Suite 201, Seminole, FL 33772, a Florida-licensed independent insurance agency (NPN 8191548), operates browninsuranceservices.com. This Privacy Policy explains what information we collect, how we use it, how we protect it, and the choices you have.
Information We Collect
- Information you provide: name, phone number, mobile number, email address, mailing address, business name, vehicle and driver details, and other details you provide when you request a quote, request a certificate of insurance, contact us, call us, or text us.
- Call information: calls to our published and tracking phone numbers may be recorded for quality and training, and we keep call logs (caller number, time, duration). You will hear a notice at the start of any recorded call.
- Website and device information: pages visited, referring site, device and browser type, IP address, and cookie or analytics identifiers collected through standard web analytics tools.
How We Use Your Information
- To prepare insurance quotes and place coverage with insurance carriers and wholesale markets on your behalf.
- To respond to your requests, service your policies, and issue certificates of insurance.
- To communicate with you by phone, email, and text message (SMS) as described below.
- To measure and improve our websites and marketing.
- To comply with insurance licensing, record-keeping, and other legal obligations.
SMS Opt-In and Text Messaging
If you provide your mobile number and opt in by checking the SMS consent box on one of our website forms, by texting us first, or by giving consent to an agent, Brown Insurance may send you text messages. Message types include transactional and informational messages about your quote, policy, renewals, documents we need from you, appointment reminders and customer service, and, only if you consent, occasional promotional messages. Message frequency varies. Message and data rates may apply. Consent to receive text messages is not a condition of purchasing any product or service. You can opt out at any time by replying STOP to any message; reply HELP for help or contact us at (727) 586-1601 or info@browninsuranceservices.com.
No sharing of mobile information: We do not share, sell, or provide your mobile phone number, SMS opt-in consent, or messaging consent data to third parties or affiliates for marketing or promotional purposes. Text messaging originator opt-in data and consent will not be shared with any third parties. Subcontractors that support our messaging program, such as our text messaging platform provider, may process this information only to deliver our messages and customer service.
How We Share Information
We share your information only as needed to do the things above: with insurance carriers, managing general agents and wholesale brokers to obtain quotes and place coverage; with service providers that host our websites, phone system, customer relationship management and messaging tools; with premium finance companies or lenders you choose; and when required by law, by regulators, or to protect our rights. We do not sell your personal information.
Cookies and Tracking Technologies
Our websites use cookies, pixels and similar tracking technologies for site functionality, analytics and advertising measurement (for example, Google Analytics and call-tracking tools). You can control or disable cookies through your browser settings; some site features may not work without them.
Data Security
We use reasonable administrative, technical, and physical safeguards to protect your information, including encrypted connections (HTTPS), access controls, and vendors that maintain their own security programs. No method of transmission or storage is completely secure, but we work to protect your data.
Data Retention
We retain records for as long as needed to service your account and as required by Florida insurance record-keeping rules.
Your Rights and Choices
You may unsubscribe from text messages at any time by replying STOP, unsubscribe from marketing emails using the link in any email, and ask us to update, correct, or delete your contact information by calling (727) 586-1601 or emailing info@browninsuranceservices.com. Some records must be kept as required by law.
Children’s Privacy
Our websites are not directed to children under 13 and we do not knowingly collect information from them.
Changes to This Policy and Contact Us
We may update this policy; the effective date above shows the latest version. Questions: Brown Insurance and Financial Services, Inc., 7800 113th Street, Suite 201, Seminole, FL 33772 · (727) 586-1601 · info@browninsuranceservices.com.